1.About these terms
These terms apply to all services provided by Kurumba Trails, a travel concierge operated by Kurumba Trails (Pvt) Ltd, company registration number PV 00376940, registered office No. 12/9, 46 Station Road, Dehiwala 10350, Sri Lanka ("Kurumba Trails", "we", "us"). "You" means the person who books with us and everyone travelling on that booking.
By confirming a booking or paying a deposit, you agree to these terms, our Cancellation & Refund Policy and our Privacy Policy on behalf of yourself and everyone in your group.
2.What we do
We plan and arrange travel in Sri Lanka: accommodation, transport, activities, reservations, vendors and on-the-ground support, as described in your itinerary. We are not a hotel, airline or tour operator ourselves. Most services in your trip are delivered by independent suppliers such as hotels, villas, drivers, guides, activity operators, restaurants and event vendors.
We choose suppliers carefully and act on your behalf when we book them. Each supplier remains responsible for the service it provides, and its own terms and conditions may also apply.
3.Itineraries and quotes
Your itinerary sets out what's included, what isn't, and the price. A quote is valid for the period stated on it, or 7 days if no period is stated. Prices and availability are not guaranteed until your deposit is received and we confirm the bookings.
Anything not listed as included, such as flights, visas, meals and drinks not stated, tips, personal expenses and optional add-ons, is not part of the price.
4.Payment
- A deposit of 50% of the trip cost confirms your booking.
- The balance is due 7 days before arrival, unless your itinerary says otherwise. If the balance isn't paid on time, we may treat the booking as cancelled under our Cancellation & Refund Policy.
- Card payments are made through our payment provider's secure link. A 2.5% card-processing fee applies and is non-refundable.
- We also accept bank transfer in LKR, international bank transfer and USDT. Bank and transfer charges are paid by you.
- Where we quote in a currency other than Sri Lankan Rupees, the amount may be adjusted for significant exchange rate changes before final payment. We'll tell you before any change.
5.Changes you make
If you want to change your trip after booking, such as dates, hotels, activities or group size, tell us in writing (WhatsApp or email) as early as possible. We'll do our best to accommodate it, subject to availability. Any extra cost, including supplier change fees, is payable by you. A reduction in group size is treated as a partial cancellation under our Cancellation & Refund Policy.
6.Cancellations by you
Cancellations must be made in writing. Refunds follow our Cancellation & Refund Policy. Where a supplier applies stricter terms, those terms apply to that part of your booking, and we'll tell you about them before you book.
7.Changes or cancellations by us
Occasionally a supplier may close, overbook or cancel, or circumstances may require us to change part of your trip. If that happens, we'll offer you a replacement of a similar standard. If a replacement isn't possible, we'll refund the amount you paid for the service that can't be provided, less any non-refundable costs we can't recover. If we cancel your whole trip for reasons within our control, we'll refund all payments you've made to us.
8.Celebrations and vendors
As part of our concierge service, we recommend vendors (such as decorators, cake makers, photographers and musicians), agree the main details with them, and book and pay them for you. You'll receive the booking voucher and the vendor's contact details. Smaller details, such as designs, colours, shot lists and song requests, are agreed directly between you and the vendor.
If you'd like us to manage every detail through a dedicated event manager, this is available as a fully managed service under King Kurumba at an additional cost.
9.Group trips and organisers
Where a trip is organised by a club, community or host ("organiser"), we provide the organiser with a net price per person. The organiser sets the price their members pay, collects payment from them, and pays us the group price on the agreed schedule. Hosted group trips have a minimum group size of 14 travellers unless otherwise agreed in writing. The organiser is responsible for the accuracy of traveller details they give us and for passing on these terms to their travellers.
10.Your responsibilities
- Make sure every traveller has a valid passport, the correct visa or ETA, and meets any health or entry requirements.
- Give us accurate traveller details, flight times and any special requirements, including dietary, accessibility or medical needs, so we can plan safely.
- Arrive on time for transfers, activities and reservations. Missed services because of lateness may not be refundable.
- Follow the rules of hotels, venues and activity operators, and the instructions of guides and drivers, especially for adventure and water activities.
- Behave respectfully. Suppliers may refuse service to anyone whose behaviour is unsafe, illegal or abusive, without a refund.
- Look after your own belongings and valuables.
11.Travel insurance
We strongly recommend that every traveller has comprehensive travel insurance covering cancellation, medical expenses, emergency evacuation, personal belongings and any adventure activities you plan to do. Travel insurance is not included in our prices unless stated.
12.Health, safety and activities
Some activities, such as hiking, surfing, diving, rafting, safaris and water sports, carry natural risks. You take part at your own risk and should only do activities suitable for your fitness and health. Operators may ask you to sign their own waivers. Please tell us in advance about any medical conditions, pregnancy or mobility needs that might affect what's suitable for you.
13.Our liability
We'll take reasonable care in arranging your trip and choosing suppliers. We are not liable for the acts, omissions, delays or failures of independent suppliers, or for loss, injury, damage or extra cost they cause, except where we have been negligent.
Where we are found liable, our total liability is limited to the amount you paid us for the affected service. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under Sri Lankan law.
14.Events outside our control
We are not responsible for changes, delays or cancellations caused by events outside our reasonable control, including extreme weather, natural disasters, epidemics, government action, civil unrest, strikes, airline schedule changes or road closures. In these cases we'll help you rearrange your plans and recover what we can from suppliers, but refunds depend on what suppliers return to us.
15.Photos and reviews
We'd love to share photos from your trip, but we'll only post images of you or your group with your permission.
16.Problems during your trip
If something isn't right during your trip, tell us straight away on WhatsApp so we can fix it while you're still there. If you're still unhappy afterwards, write to us within 14 days of returning and we'll respond as quickly as we can. Issues we weren't told about at the time may be harder for us to resolve.
17.Governing law
These terms are governed by the laws of Sri Lanka. Any dispute will be handled by the courts of Colombo, Sri Lanka, although we'll always try to resolve problems with you directly first.
